REAL 820-605 QUESTIONS - 820-605 EXAM DUMPS.ZIP

Real 820-605 Questions - 820-605 Exam Dumps.zip

Real 820-605 Questions - 820-605 Exam Dumps.zip

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Conclusion

Taking the Cisco 820-605 CSM exam will endorse you as a specialist in the Customer Success Management field. Although this profession is still in its inception, it is growing and evolving rapidly. Once you get the qualification, it paves the way for lots of opportunities in customer management. Your new endorsement will improve your relationship with clients and make them value your advice more.

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Cisco Customer Success Manager Sample Questions (Q112-Q117):

NEW QUESTION # 112
Which two adoption outcomes are renewal indicators? (Choose two)

  • A. training attendance
  • B. optimized services
  • C. customer testimonial
  • D. payment schedule
  • E. solution discount

Answer: C,D


NEW QUESTION # 113
What should be the primary source of information about a customer's current adoption barriers?

  • A. customer strategic goals
  • B. current industry trends
  • C. bill of materials
  • D. insight from the account team

Answer: A

Explanation:
The primary source of information about a customer's current adoption barriers should be the customer's strategic goals. Understanding these goals helps identify where the solution may not be meeting the customer's needs, which can lead to adoption barriers


NEW QUESTION # 114
A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

  • A. Appoint a customer representative to review the data and give specific suggestions.
  • B. Provide the customer with access to the raw data to enable them to develop their own insights.
  • C. Explain the limitations of the available reports and offer options to provide input to develop new reports.
  • D. Agree on a set of metrics and share the results and trend lines with recommendations for improvement.

Answer: C


NEW QUESTION # 115
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:


NEW QUESTION # 116
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  • A. Schedule Quarterly Business Review with the new leadership team.
  • B. Evaluate the customer's expertise in managing the purchased solution.
  • C. Examine solution pricing with the Renewals Manager.
  • D. Review the original business case and reassess desired outcomes with the new leadership team.
  • E. Create a new Health Index dashboard with the Sales team.

Answer: A,D

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure alignment on expectations and provide an opportunity to address any concerns the new leadership may have67.


NEW QUESTION # 117
......

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